FAQs — Orders, Cancellations & Returns

Frequently Asked Questions

Orders

How do I place an order?
Browse our store at rushh.fit, add your item to cart, and checkout using UPI, Cards, Net Banking, or Wallets via Razorpay.

Can I modify my order after placing it?
We're unable to modify orders once placed. Please cancel and re-order with the correct details.

Do you offer Cash on Delivery (COD)?
No, we only accept prepaid orders. All payments must be completed at the time of checkout via UPI, Cards, Net Banking, or Wallets.

Cancellations

How do I cancel my order?
Email us at contact@rushh.fit within 24 hours of placing your order with your order number.

Please note: Cancellations are only possible if your order has not yet been shipped. Once your order is shipped, we are unable to cancel it under any circumstances.

If your cancellation request is accepted, we'll confirm via email.

What if my order is already shipped?
Once shipped, cancellations are not possible. You can initiate an exchange once you receive the item.

Returns & Exchanges

What is your exchange policy?
We offer size exchanges within 7 days of delivery. Items must be unused, unwashed, and have original tags intact.

How do I raise an exchange request?
Email us at contact@rushh.fit with your order number and the size you need. We'll schedule a reverse pickup within 24-48 hours.

When will I receive my exchanged item?
Once we receive and inspect your item (5-7 business days), we'll dispatch the new size immediately.

Do you offer refunds?
Refunds are issued only for damaged or defective items. For all other cases, we offer size exchanges.