FAQs — Orders, Cancellations & Returns

Frequently Asked Questions

Orders

How do I place an order?
Browse rushh.fit, add your items to the cart, and proceed to checkout. You can pay online using UPI, cards, net banking, or wallets through Razorpay, or select Cash on Delivery where available. Standard shipping is ₹50. COD orders include an additional ₹50 COD handling fee.

Can I modify my order after placing it?
We're unable to modify orders once placed. Please cancel and re-order with the correct details.

Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for eligible orders and serviceable PIN codes. Standard shipping is ₹50, and COD orders include an additional ₹50 COD handling fee, making the total shipping and handling charge ₹100. The full order amount is payable to the courier at delivery.

Can I switch between COD and prepaid after placing an order?
No. The payment method can’t be changed after an order is placed. Please request cancellation before dispatch and place a new order using your preferred payment method.

Cancellations

How do I cancel my order?
Email us at contact@rushh.fit within 24 hours of placing your order with your order number.

Please note: Cancellations are only possible if your order has not yet been shipped. Once your order is shipped, we are unable to cancel it under any circumstances.

If your cancellation request is accepted, we'll confirm via email.

What if my order is already shipped?
Once shipped, cancellations are not possible. You can initiate an exchange once you receive the item.

Returns & Exchanges

What is your exchange policy?
We offer size exchanges within 7 days of delivery. Items must be unused, unwashed, and have original tags intact.

How do I raise an exchange request?
Email us at contact@rushh.fit with your order number and the size you need. We'll schedule a reverse pickup within 24-48 hours.

When will I receive my exchanged item?
Once we receive and inspect your item (5-7 business days), we'll dispatch the new size immediately.

Do you offer refunds?
Refunds are issued only for damaged, defective, or incorrect items. For all other eligible cases, we offer a size exchange. Approved prepaid-order refunds are returned to the original payment method. Approved COD-order refunds are processed by UPI or bank transfer after the customer provides the required details. Original shipping and COD handling fees are non-refundable, except when the refund is due to a damaged, defective, or incorrect item.